By Borja Arino, Master in International Management candidate, class of 2014.
Kevin Langley is the Head of Client Support and Implementation for Visa APCEMEA. Most of you can probably guess, but APCEMEA stands for Asia Pacific Central Europe Middle East and Africa. Anyone with the slightest notion of world politics or economics knows this is an extremely diverse collection of markets. In fact anyone who has ever turned on a television knows this! So how does Kevin go about his job? He is only one of the many examples of professionals with interesting stories to tell on “10 minutes with”.
Visa’s client support and implementation division is geared towards B2B services, which puts Kevin in charge of making sure financial institutions have functioning Visa cards. Quite simple isn’t it? Visa’s clients are the banks that issue their cards. The implementation part of the equation on the other hand deals with the challenges banks and other clients face when they decide to use a new product or service from Visa.
According to him the most fun part of his job is the uniqueness of every challenge he faces. Every company deals with different strengths and weaknesses, and they are located across widely diverging countries. The emergence of new mobile technologies is also adding complexity to his job. On the other hand he admits to being very reliant on delegation to a competent team in order to complete tasks on time. There is simply too much going on for him to personally handle every single task. Once again it is clear having the ability to delegate effectively is a must to be an effective manager.
So far you know enough about his job to fall in love with it, but you don’t know how to get there! Right? Thankfully they covered this in the interview.
The main skill Visa looks for in people who will work in the client support and implementation area is open-mindedness. That’s it? They ask for a bachelor’s degree, and they do not limit applications based on your area of study. If you are looking to start a career in Visa, the path varies depending on where you are coming from. The Visa graduate development program lasts about two years and exposes recent graduates to many different functional areas. Now we both know you cannot make a career out of bar hopping, so you might as well go check it out.
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